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Exchanges & Refunds

FriskyHippo has a no fuss returns policy…it makes us sad if you’re not overjoyed with your purchase. You can exchange unused and unopened products within 30 days for alternative products or a full refund.

As I’m sure you’ll appreciate, for reasons of hygiene, please don’t open products that you’re returning as we’re unable to exchange fault free items once they’re opened.

Please return the item by recorded delivery along with a copy of your invoice, unopened and unused to our discreet returns address:

Returns – TheClicksCompany Ltd
11 Hunting Gate

Defective Items & Warranty

If the product uses batteries and doesn’t work as it should, make sure you perform the following checks before you return to us:

- Check they are fitted correctly

- They connect with the electrical points

- Try a different set of batteries

If the item is defective, then please return to us by recorded delivery at the address above and include a letter explaining the fault. Please make sure you include it’s original box with any manuals and accessories for your full refund or replacement. Can you also make sure the item is cleaned before returning (thank you!).

We’ll happily exchange or refund up to 30 days of any defect, after which an exchange will only be available.


If you try any clothing on and it’s not for you, just return the item in the condition you received it and we’ll refund or exchange it.

Unfortunately, health and hygiene restricts what we can and can’t exchange or refund. This specifically applies to personal items such as goods with a crotch area.




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